IT Project Manager & Business Analyst
I work with the business to understand where things are slow, risky or costly, then design and deliver the fix: a process redesign, a system change, or automation I build myself.
I lead operating model, regulatory change and process improvement work in regulated corporate services. My current programme brings nine offices across Europe, Asia, Latin America and the Caribbean onto one way of working. We map core revenue processes end to end and improve them through technology, process and automation.
My background is more than ten years in IT infrastructure, so I'm comfortable in the technical detail. I enjoy the regulatory side and the problem-solving that comes with it.
Earlier: IT support and systems roles at FCB Inferno and Birketts LLP (2011 – 2014).
At work
Reads bank transfer details from PDFs, uses an LLM to structure the data, and lets users settle invoices into the CRM through a simple web front end.
An RPA tool for bulk-uploading regulatory data, replacing manual entry against strict filing deadlines.
Made the case for a bespoke .NET service desk over off-the-shelf software, managed the vendor through the build, and migrated 10,000+ tickets from ServiceNow with zero data loss.
Delivered a client accounting tool that removed a manual process and saved a full-time role.
Personal
A personal AI assistant on top of Home Assistant: it answers questions about the house, calendar and bins, and runs automations by chat.
A self-hosted document system that imports bills and receipts from email, files them automatically and makes everything searchable, with nightly encrypted backups.
Tested open-source models running on my own hardware against a cloud model on real household questions, to see what could move fully local for privacy and what still falls short.
A browser-based 3D model of my home, traced from the floor plan, for planning furniture layouts and as the basis for a future smart-home dashboard.